Shipping and Returns


Orders are shipped Monday through Friday only, excluding federal holidays in the United States and Canada. Most orders shipped via Ground Service are processed and shipped within 2–5 business days. Overnight and 2nd Day orders placed by 11:00 a.m. EST will be processed and shipped the same day. Orders placed after 11:00 a.m. EST will be processed and shipped the next business day. Overnight and 2nd Day Service are not available for shipments to Canada, Military APO/FPO, P.O. Boxes, and some locations in Alaska, Hawaii, and US territories. Please note that we are not responsible for lost or stolen packages, so please be sure to choose a secure delivery location.

We are currently unable to ship to Military APO/FPO, P.O. Boxes, Armenia, Czechia (Czech Republic), Russia & Ukraine. 


U.S. Shipping Details

(All rates shown in US Dollars. PUR is not responsible for exchange rate fluctuations.)

Shipping Method


Delivery Time

US Ground Under $50


3-5 Business Days (note: West Coast customers may experience longer arrival times due to carrier delays)

US Ground $50+


3-5 Business Days (note: West Coast customers may experience longer arrival times due to carrier delays)

2nd Day


2-3 Business Days

Priority - Overnight or Next Day


1-2 Business Days

    Please Note

    • Orders are usually packed and ready to ship 1-2 business days after the order is placed
    • A “business day” is Monday through Friday, excluding holidays
    • Please allow 48 hours for tracking information to update once you receive a tracking number
    • International shipments are subject to customs clearance procedures, which can cause delays beyond the original delivery estimates
    • All prices are quoted in the US Dollar currency
    • You are responsible for Duties and taxes, which vary by country/region of destination
    • Shipping, duties, taxes, and applicable fees are nonrefundable for undeliverable or refused shipments
    • If you have additional questions, please contact Customer Service here



      PÜR honors a 30-day money-back satisfaction guarantee. If you are not completely satisfied with your purchase, simply return the unused portion and receipt within 30 days of date of shipment and we will be happy to refund you for the full product amount. If you prefer, you may exchange your purchase for other PÜR products. Shipping & Handling fees are not refundable. Only products purchased on may be returned for refund or exchange.

      To initiate a return, please contact Customer Service at and someone will assist you with next steps.

      For your protection and to ensure prompt delivery, we suggest that returns be mailed via FedEx or another insured and traceable parcel method. Please keep in mind that returns shipped ground usually take 5—7 business days to receive before they can be processed.

      Please address all returns and exchanges to:

      JCS – PUR Returns
      555 Gotham Parkway
      Carlstadt, New Jersey 07072

      Importer of Record and Power of Attorney

      By ordering goods from PÜR for shipping to destinations outside the United States, you expressly agree to become Importer of Record (“IOR”) for the products ordered by you, and, accordingly, customs clearance shall be made in your name and on your behalf. As IOR, you agree to be ultimately responsible for importing the products ordered by you into the applicable country and are solely responsible for the payment of Fees either at the time of sale or at the time of importation (as applicable). You hereby give a proxy or power of attorney (“POA”) to PÜR’s designated shipping provider for the customs clearance of products ordered by you. This POA authorizes PÜR’s designated shipping provider’s assigned customs broker to act on behalf of you. PÜR’s designated shipping provider’s intervention with respect to customs formalities may be done by a customs agent assigned by PÜR’s designated shipping provider on your behalf. You hereby acknowledge to have understood the concept of IOR and the need of the POA and further state that the terms of the POA or terms of the purchase from and transportation conditions from PÜR’s designated shipping provider are not unreasonable or unknown to you, that you have read them, understood them and further have agreed to them. In the case of gifts or other purchases made on behalf of another recipient, you also agree to grant the foregoing authorizations on behalf of the recipient designated in your order. If you have additional questions, please contact customer service as noted above.