Orders are shipped Monday through Friday only, excluding federal holidays in the United States and Canada. Most orders shipped via Ground Service are processed and shipped in 1–2 business days, depending on product availability. Overnight and 2nd Day orders placed by 11:00 a.m. EST will be processed and shipped the same day, depending on product availability. Orders placed after 11:00 a.m. EST will be processed and shipped the next business day. Overnight and 2nd Day Service are not available for shipments to Canada, Military APO/FPO, P.O. Boxes, and some locations in Alaska, Hawaii, and US territories. If a signature waiver is in place, PÜR cannot accept responsibility for lost or stolen packages.
|(All rates shown in US Dollars. PUR is not responsible for exchange rate fluctuations.)|
|Shipping Method||Rate||Delivery Time||Carrier|
|US Ground Under $50||$6.95||3-5 Business Days||USPS First Class|
|US Ground $50+||FREE||3-5 Business Days||USPS First Class|
|Ground Canada||$9.99*||7-10 Business Days||USPS International Priority|
|2nd Day||Weight-based||2-3 Business Days||FedEx 2nd Day|
|Overnight or Next Day||Weight-based||1-2 Business Days||FedEx Standard Overnight|
*Direct Duty Paid (DDP) or Door to Door flat rate does not include customs clearance and duties if applicable.
PÜR honors a 30-day money-back satisfaction guarantee. If you are not completely satisfied with your purcosmetics.com purchase, simply return the unused portion and receipt within 30 days of purchase and we will be happy to refund you for the full product amount. If you prefer, you may exchange your purchase for other PÜR products. Shipping & Handling fees are not refundable. Only products purchased on purcosmetics.com may be returned for refund or exchange.
To initiate a return, please contact Customer Service at firstname.lastname@example.org and someone will assist you with next steps.
For your protection and to ensure prompt delivery, we suggest that returns be mailed via FedEx or another insured and traceable parcel method. Please keep in mind that returns shipped ground usually take 5—7 business days to receive before they can be processed.
Please address all returns and exchanges to:
2700 Barrett Lakes Blvd NW, Ste 400
Kennesaw, GA 30144
If significant damage has occurred to the item(s) in your shipment, or if any of the items you received are not the items you ordered, please contact us within 48 hours of receiving your package. Please provide the order number along with your email address and phone number for fastest service. To assure a prompt resolution, please keep the box, packing materials and the damaged or incorrect items for inspection by the carrier. PÜR will reimburse the return shipping cost for damaged and incorrect items.
By ordering goods from PÜR for shipping to destinations outside the United States, you expressly agree to become Importer of Record (“IOR”) for the products ordered by you, and, accordingly, customs clearance shall be made in your name and on your behalf. As IOR, you agree to be ultimately responsible for importing the products ordered by you into the applicable country and are solely responsible for the payment of Fees either at the time of sale or at the time of importation (as applicable). You hereby give a proxy or power of attorney (“POA”) to PÜR’s designated shipping provider for the customs clearance of products ordered by you. This POA authorizes PÜR’s designated shipping provider’s assigned customs broker to act on behalf of you. PÜR’s designated shipping provider’s intervention with respect to customs formalities may be done by a customs agent assigned by PÜR’s designated shipping provider on your behalf. You hereby acknowledge to have understood the concept of IOR and the need of the POA and further state that the terms of the POA or terms of the purchase from purcosmetics.com and transportation conditions from PÜR’s designated shipping provider are not unreasonable or unknown to you, that you have read them, understood them and further have agreed to them. In the case of gifts or other purchases made on behalf of another recipient, you also agree to grant the foregoing authorizations on behalf of the recipient designated in your order. If you have additional questions, please contact customer service as noted above.