Customer Care

Shipping & Returns


Shipping Rates & Methods

Buy One Get One Free 

Offer valid online only at from April 21, 2017 12:00 am EST through April 28, 2017 11:59 pm EST – or while supplies last.  Buy any item on, get any second item of equal or lesser free. Excludes items in the “Sale” category. To redeem, enter code BOGO at checkout. Discount applies to the lowest priced qualifying item(s) of equal or lesser value. Limit two of the exact same item/same shade. Cart value cannot exceed $250 total. No substitutions may be made after an order is placed. Cannot combine with any other promotional codes.  PÜR reserves the right to remove items from an order if unavailable.   PÜR reserves the right to modify or cancel this promotion at any time without notice.

Orders are shipped Monday through Friday only, excluding federal holidays in the United States and Canada. Most orders shipped via Ground Service are processed and shipped in 1–2 business days, depending on product availability. Overnight and 2nd Day orders placed by 11:00 a.m. EST will be processed and shipped the same day, depending on product availability. Orders placed after 11:00 a.m. EST will be processed and shipped the next business day. Overnight and 2nd Day Service are not available for shipments to Canada, Military APO/FPO, P.O. Boxes, and some locations in Alaska, Hawaii, and US territories. If a signature waiver is in place, PÜR cannot accept responsibility for lost or stolen packages.


Shipping Details
(All rates shown in US Dollars. PUR is not responsible for exchange rate fluctuations.)
Shipping Method Rate Delivery Time Carrier
Ground Under $40 $6.95 5-7 Business Days USPS First Class
Ground $40+ FREE 5-7 Business Days USPS First Class
Ground Canada $9.99* 7-10 Business Days USPS International Priority
2nd Day Weight-based 2-3 Business Days FedEx 2nd Day
Overnight or Next Day Weight-based 1-2 Business Days FedEx Standard Overnight


*Direct Duty Paid (DDP) or Door to Door flat rate includes customs clearance and duties.


International Shipments


We have partnered with to offer convenient, fast international shipping to more than 225 countries. MyUS provides specialized international package consolidation services. Visit to learn more and sign up.


PÜR honors a 30-day money-back satisfaction guarantee. If you are not completely satisfied with your purchase, simply return the unused portion and receipt within 30 days of purchase and we will be happy to refund you for the full product amount. If you prefer, you may exchange your purchase for other PÜR products. Shipping & Handling fees are not refundable. Only products purchased on may be returned for refund or exchange.

To initiate a return, please contact Customer Service at and someone will assist you with next steps.

For your protection and to ensure prompt delivery, we suggest that returns be mailed via FedEx or another insured and traceable parcel method. Please keep in mind that returns shipped ground usually take 5—7 business days to receive before they can be processed.

Please address all returns and exchanges to:

PÜR Returns
2700 Barrett Lakes Blvd NW, Ste 400
Kennesaw, GA 30144

If significant damage has occurred to the item(s) in your shipment, or if any of the items you received are not the items you ordered, please contact us within 48 hours of receiving your package. Please provide the order number along with your email address and phone number for fastest service. To assure a prompt resolution, please keep the box, packing materials and the damaged or incorrect items for inspection by the carrier. PÜR will reimburse the return shipping cost for damaged and incorrect items.