Look Inside: The Fall Collection

Complimentary US shipping on all orders

Customer Care

Shipping & Returns

    

Shipping Rates & Methods

Orders are shipped Monday through Friday only, excluding federal holidays in the United States and Canada. Most orders shipped via Ground Service are processed and shipped in 1–2 business days, depending on product availability. Overnight and 2nd Day orders placed by 11:00 a.m. EST will be processed and shipped the same day, depending on product availability. Orders placed after 11:00 a.m. EST will be processed and shipped the next business day. Overnight and 2nd Day Service are not available for shipments to Canada, Military APO/FPO, P.O. Boxes, and some locations in Alaska, Hawaii, and US territories. If a signature waiver is in place, PUR cannot accept responsibility for lost or stolen packages.


Shipping Details
(All rates shown in US Dollars. PUR is not responsible for exchange rate fluctuations.)
Shipping Method Rate Delivery Time Carrier
Ground FREE 5-7 Business Days USPS Priority
Ground Canada $9.99* 7-10 Business Days USPS International Priority
2nd Day Weight-based 2-3 Business Days FedEx 2nd Day
Overnight or Next Day Weight-based 1-2 Business Days FedEx Standard Overnight

*Direct Duty Paid (DDP) or Door to Door flat rate includes customs clearance and duties.


International Shipments


We have partnered with MyUS.com to offer convenient, fast international shipping to more than 225 countries. MyUS provides specialized international package consolidation services. Visit MyUS.com to learn more and sign up.

Returns

PUR honors a 30-day money-back satisfaction guarantee. If you are not completely satisfied with your purcosmetics.com purchase, simply return the unused portion and receipt within 30 days of purchase and we will be happy to refund you for the full product amount. If you prefer, you may exchange your purchase for other PUR products. Shipping & Handling fees are not refundable. Only products purchased on purcosmetics.com may be returned for refund or exchange.


To initiate a return, please contact Customer Service at customerservice@purcosmetics.com and someone will assist you with next steps.


For your protection and to ensure prompt delivery, we suggest that returns be mailed via FedEx or another insured and traceable parcel method. Please keep in mind that returns shipped ground usually take 5—7 business days to receive before they can be processed.


Please address all returns and exchanges to:


PUR Returns
2700 Barrett Lakes Blvd NW, Ste 400
Kennesaw, GA 30144


If significant damage has occurred to the item(s) in your shipment, or if any of the items you received are not the items you ordered, please contact us within 48 hours of receiving your package. Please provide the order number along with your email address and phone number for fastest service. To assure a prompt resolution, please keep the box, packing materials and the damaged or incorrect items for inspection by the carrier. PUR will reimburse the return shipping cost for damaged and incorrect items.